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FAQs
❓ How fast is delivery?
Orders placed before 3:00 PM are delivered the same day.
Orders placed after 3:00 PM are processed and delivered early the next morning.
❓ Do you deliver on Sundays?
Yes, orders can be placed on Sundays.
However, processing and delivery begin early Monday morning.
❓ How do I know my order was received?
Once your order is placed:
You’ll receive an order confirmation email
Our sales team will call you to confirm your order and delivery details
This helps us ensure smooth and accurate delivery.
❓ What payment methods do you accept?
We currently offer Payment on Delivery for your convenience and peace of mind.
❓ Can I cancel my order?
Yes. Orders can be cancelled before dispatch.
Once an order is out for delivery, cancellation is not be possible.
❓How do I cancel my order?
You can cancel your order before it has been processed or dispatched.
To cancel:
Contact us immediately via phone or WhatsApp
Once an order has been dispatched for delivery, it can no longer be cancelled, but you may still request a return after delivery (subject to our return policy).
❓ Do you return or replace products?
Yes. Products can be returned or replaced if:
The item is damaged
The wrong item was delivered
Returns must be reported within 24 hours of delivery.
❓ How do I report a return within 24 hours of delivery?
If you wish to return an item, please notify us within 24 hours of receiving your delivery.
To report a return:
Call or WhatsApp our customer support line
Or send an email with your order number, item name, and reason for return
Returned items must be:
In their original condition
Unused and not damaged
With all original packaging and accessories intact
Once your return request is approved, our team will guide you on the next steps.
❓ Are your prices final?
Yes. All prices displayed on the website are transparent and final, unless stated otherwise.
❓ Is it safe to order from your website?
Absolutely. We confirm every order manually and offer payment on delivery to ensure trust and confidence
- 0550446425
- fastermall.orders@gmail.com
- KNUST- GHANA
